Terms, Conditions & Policies

Please read our terms and conditions carefully, these take effect when you purchase any product from us, either through our web portal or via invoice

BYTE Computing Ltd Terms & Conditions

 

You indicate acceptance of these terms and conditions of service by placing an order with BYTE Computing Ltd. These terms and conditions will not be varied for individual customers.

1 DEFINITIONS

1.1 In this Agreement the following words and expressions shall have the following meanings:

1.1.1 “downtime” means any service interruption in the availability to visitors of the Website;

1.1.2 “intellectual property rights” means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registerable or not in any country;

1.1.3 “BYTE” means BYTE Computing, a trading name of BYTE Computing Ltd

1.1.4 “IP address” stands for Internet protocol address which is the numeric address for the server;

1.1.5 “ISP” stands for Internet service provider;

1.1.6 “server” means the computer server equipment operated by BYTE in connection with the provision of the Services;

1.1.7 “the Services” means web hosting, domain name registration, email and any other services or facilities provided by BYTE.

1.1.8 “spam” means sending unsolicited and/or bulk emails;

1.1.9 “virus” means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user’s files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as “worms” or “trojan horses”;

1.1.10 “visitor” means a third party who has accessed the Website;

1.2 Product specifications and details may be found at www.byte.ltd.

1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

2 INTRODUCTION

2.1 The Customer wishes to provide BYTE with data that will be hosted on BYTE's servers and made accessible via the Internet.

2.2 BYTE provides web hosting services and has agreed to host the Customer’s data upon the following terms and conditions.

3 DUTIES

3.1 BYTE shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

3.2 The Customer shall deliver to BYTE the Website and the software used in the Website which is owned by the Customer, or licensed to him by a third party or BYTE (“the Customer Software), in a format specified by BYTE .
3.3 The Customer shall report any defects, shortcoming or errors with the services provided by BYTE as soon as they become apparent, to enable us to detect and repair the defect or issue . BYTE will not be held responsible for downtime between the discovery of any issues and the reporting of the issues to BYTE staff if delayed by any amount of time, and will not accept any complaints with regard to the aforementioned downtime.

4 CHARGES ,PAYMENT AND MONEY BACK GUARANTEE

4.1 Payment methods include credit cards, debit cards through PayPal, as well as PayPal payments, cheques and BACS transfers

4.2 BYTE Internet do not accept postal orders, cash or any other form of payment other than those outlined in 4.1

4.3 The Charges are exclusive of VAT, which if payable shall be paid by the Customer.

4.4 BYTE shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

4.5 BYTE do not provide credit facilities.

4.6 From time to time BYTE may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.

4.7 BYTE may provide a “Money Back Guarantees” on certain products at certain times. Should your product qualify for this guarantee please raise a support ticket at http://www.byte.ltd/support/ within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money back guarantee once.

4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.

4.9 Should your chosen payment method fail BYTE will attempt to settle your invoice using any other payment facilities available on your account.

4.10 All services will not renew and will be cancelled unless renewed by the customer. BYTE emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 24 hours before a service is renewed if they wish to cancel that service.

5 IP ADDRESSES

5.1 BYTE shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

5.2 Where BYTE changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.

6 SOFTWARE LICENCE AND RIGHTS

6.1 If the Customer requires use of software owned by or licensed to BYTE (“BYTE’s software”) in order to use the Services, BYTE grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use BYTE Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in BYTE Software.

6.2 In relation to BYTE's obligations under this Agreement in connection with the provision of the Services, the Customer grants to BYTE a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the Website (“the Content”). For the avoidance of doubt, this Agreement does not transfer or grant to BYTE any right, title, interest or intellectual property rights in the Customer Software or the Content.

6.3 The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense BYTE Software.

6.4 BYTE may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, BYTE shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.

7 SERVICE LEVELS AND DATA BACKUP

7.1 Service Availability

BYTE shall use reasonable endeavours to make the server and Services available to the Customer with a target uptime of 99.5% per calendar month. The Customer acknowledges that because the Services are delivered over computer and telecommunications systems, BYTE makes no warranty that the Services will be uninterrupted or error-free. BYTE shall not be liable for interruptions or downtime caused by factors outside its reasonable control, including but not limited to Internet provider outages, denial-of-service attacks, or force majeure events.

7.2 Support Response Times

BYTE will respond to Customer support queries within the same Business Day (09:00–17:00, Monday to Friday, excluding public holidays). Resolution times will depend on the complexity of the issue, but BYTE will use reasonable endeavours to resolve incidents promptly.

7.3 Data Backups

BYTE carries out regular system-level data backups for its own use in the event of a systems failure. These backups are maintained solely for disaster recovery of BYTE’s infrastructure. BYTE does not provide individual data restoration facilities for Customers. While every effort is made to ensure backups are carried out correctly, BYTE accepts no liability for loss or corruption of Customer data. Customers are strongly advised to maintain their own independent data backups

8 ACCEPTABLE USE POLICY

8.1 The Website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

8.1.1 use the Services or the Website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;

8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

8.1.5 engage in illegal or unlawful activities through the Services or via the Website;

8.1.6 make available or upload files to the Website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

8.1.7 obtain or attempt to obtain access, through whatever means, to areas of BYTE's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

8.1.8 operate or attempt to operate IRC bots or other permanent server processes.

8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, BYTE is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 BYTE shall be entitled to withdraw the Services and terminate the Customer’s account without notice.

9 ALTERATIONS AND UPDATES

9.1 All alterations and updates to the Website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform BYTE and the password will be changed.
9.2 BYTE reserves the right to alter or change subscription pricing and / or charging conditions midterm. Prices for domains will be set, and by purchasing them will remain in the possession of the customer for the remainder of the term. Data usage may be charged separately if it exceeds a certain threshold on any hosting product including but not exclusive to file backup or website hosting. We reserve the right to alter the Pricing Structure, including ceasing to offer elements of the Services or altering the means by which the fees are calculated. The current Pricing Structure will always be posted on our website and where a change is made to the Pricing Structure, we will contact you in advance of that new Pricing Structure going into effect.
10 WARRANTIES

10.1 The Customer warrants and represents to BYTE that BYTE’s use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to BYTE as set out in Clause 6.2.

10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, BYTE Internet shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

11 INDEMNITY

The Customer agrees to indemnify and hold BYTE and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against BYTE Internet arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

12 LIMITATION OF LIABILITY

12.1 Nothing in these terms and conditions shall exclude or limit BYTE’s liability for death or personal injury resulting from BYTE Internet’s negligence or that of its employees, agents or sub-contractors.

12.2 The entire liability of BYTE to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

12.3 In no event shall BYTE be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or BYTE had been made aware of the possibility of the Customer incurring such a loss.
12.4 BYTE shall not accept any responsibility for any loss of service, or any complaint about the loss of services if BYTE staff have not been informed that the Customer is having an error.

13 TERM AND TERMINATION

13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

13.2 BYTE shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.

13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:

13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or

13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

13.5 On termination all data held in the customers account will be deleted.

13.6 Any verbal or physical abuse of any BYTE staff will not be tolerated and will be grounds enough for us to terminate any or all contracts held by that customer by BYTE with no refunds.

14 ASSIGNMENT

14.1 BYTE Internet may assign or otherwise transfer this Agreement at any time.

14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without BYTE’s prior written consent.

15 FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

16 SEVERANCE

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

17 NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

18 ENTIRE AGREEMENT

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

19 GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

20 DOMAIN NAME REGISTRATION

20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it BYTE will provide a full refund for that domain name.

21 SCRIPTING

BYTE are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.

22 PRIVACY

To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

23 DATA TRANSFER

23.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

23.2 Shared Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

24 SERVER USAGE

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.

25 BYTE Drive (Kloud)

25.1.BYTE will not be responsible for any incorrect or inaccurate Content uploaded to the BYTE Drive Websites or in connection with the BYTE drive Services, whether caused by Users of the BYTE Drive Services or by any of the equipment or programming associated with or utilized in the BYTE Drive Services.

25.2.BYTE is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the BYTE Drive Services or combination thereof.

25.3.BYTE is not responsible for any error, omission, interruption, loss, deletion, defect, theft, destruction or unauthorized access to, or alteration of any content uploaded or altered by the BYTE Drive Services.

25.4.The BYTE Drive Website may contain links to other websites. BYTE is not responsible for the Content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by BYTE . Inclusion of any linked website on the BYTE Drive Services does not imply approval or endorsement of the linked website by BYTE . When you access these third-party sites, you do so at your own risk. BYTE takes no responsibility for third party advertisements which are posted on this BYTE Drive Website or through the BYTE Drive Services, nor does it take any responsibility for the goods or services provided by its advertisers.

25.5.BYTE is not responsible for the conduct, whether online or offline, of any User of the BYTE Drive Services.

25.6.All conditions, terms, representations and warranties relating to the BYTE Drive Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded to the extent applicable under UK law.

25.7. Nothing in these terms and conditions shall exclude Our liability for death or personal injury resulting from Our negligence.

25.8.Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the BYTE Drive Services shall be limited to the charges paid by you in respect of the services which are the subject of any such claim.

25.9.In any event no claim shall be brought unless you have notified Us of the claim within one month of it arising.

25.10.In no event shall We be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

26 EMAIL NEWSLETTER

BYTE communicates with it’s customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.

27 WEBSPACE USAGE

Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.

BYTE Computing Acceptable Use Policy

This acceptable use policy governs your use of the services we provide (“Hosting Services”). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions. BYTE Computing may modify this Acceptable Use Policy at any time without notice.

You must not allow a third party to access or use the Hosting Services. If you have purchased one of our reseller hosting packages, you can allow a third party (a “Third Party”) to access or use the Hosting Services. If you do so, they will also be regulated by this acceptable use policy. As such, you will monitor the use of the Hosting Services by a Third Party and you will procure that they abide by this acceptable use policy. A breach of this acceptable use policy by a Third Party will be deemed to be a breach of this acceptable use policy by you.

The Hosting Services are provided by BYTE Computing (“we”, “us” and “our”). We are registered in England and Wales under company number 09789398 and we have our registered office at 4 Church Street, Harleston, Norfolk, IP20 9BB.

  • A. RESOURCE USAGE
    • 1. The Shared Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites.
    • 2. The Shared Hosting Services allow you ‘unlimited’ server space for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of two hundred and fifty (250) gigabytes per calendar month.
    • 3. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.
    • 4. In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:
        • a. use more than 10% of our platform's processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations
        • b. run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd
        • c. run any type of web spider or indexer
        • d. run any software that interfaces with an Internet Relay Chat network
        • e. run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers
        • f. participate in any file-sharing/peer-to-peer activities
        • g. run any gaming servers
        • h. run entries or other scheduled tasks other than by configuring them through our control panel
        • i. give away web space under a domain (including Resellers giving away free websites)
        • j. operate a proxy website or service
        • k. as a remote file host for other websites
        • l. operate self-hosted file sync or similar “cloud storage” based services including (but not limited to) OwnCloud, Pydio and Sparkleshare.
      • 5. You must not use the Hosting Services as an offsite backup facility. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.
      • 6. All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.
      • 7. MySQL Databases are limited to 1024 megabytes in size, when they reach this size we will notify you.
      • 8. If you are a Reseller and deactivate a resold web hosting account we will delete it after 50 days.
    • B. PROHIBITED USES
      • 1. You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
        • a. in any way that breaches any applicable local, national or international law or regulation
        • b. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
        • c. for the purpose of harming or attempting to harm minors in any way
        • d. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below)
        • e. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM - see below)
        • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
    • C. CONTENT STANDARDS
      • 1. These content standards apply to any and all material that you allow to be hosted through the Hosting Services and to any interactive services associated with it.
      • 2. You must comply with the spirit of the following standards. The standards apply to each part of any Material as well as to its whole.
      • 3. Material must:
        • a. be accurate (where they state facts)
        • b. be genuinely held (where they state opinions)
        • c. comply with applicable law in the UK and in any country from which they are posted
      • 4. Material must not:
        • a. contain any material which is defamatory of any person
        • b. contain any material which is obscene, offensive, hateful or inflammatory
        • c. contain any material that is pornographic
        • d. promote violence
        • e. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
        • f. infringe any copyright, database right or trade mark of any other person
        • g. be likely to deceive any person
        • h. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
        • i. promote any illegal activity
        • j. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
        • k. be likely to harass, upset, embarrass, alarm or annoy any other person
        • l. be used to impersonate any person, or to misrepresent your identity or affiliation with any person
        • m. give the impression that they emanate from us, if this is not the case
        • n. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse
    • D. ZERO TOLERANCE SPAM POLICY
      • 1. We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. We may terminate the account of any user who send out spam with or without notice
      • 2. Websites advertised as spam may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging or newsgroups. Any user account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
      • 3. BYTE Computing reserves the right to require changes or disable as necessary any website, account, database or component that does not comply with our policy
      • 4. BYTE Computing reserves the right to charge the holder of the account used to send any unsolicited email, a clean-up fee or any charges incurred for blacklist removal at our sole discretion
    • E. RESELLING
      • You agree not to:
      • a. re-sell or offer for the use of third parties any part of our Hosting Services unless a specific Reseller product has been purchased,
      • b. not to access without authority, interfere with, damage or disrupt
        • i. any part of the Hosting Services
        • ii. any equipment or network used to provide the Hosting Services
        • iii. any software used in the provision of the Hosting Services
        • iv. any equipment or network or software owned or used by any third party
      • c. If you deactivate a resold Hosting Service for 50 consecutive days we will automatically delete this Hosting Service.
      • d. You are responsible for the good housekeeping of your Reseller Service. You agree to delete files and Hosting Services that are no longer required
    • F. SUSPENSION AND TERMINATION
      • 1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
      • 2. Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:
        • a. immediate, temporary or permanent withdrawal of your right to use the Hosting Services
        • b. immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers
        • c. issue of a warning to you
        • d. issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
        • e. further legal action against you
        • f. disclosure of such information to law enforcement authorities as we reasonably feel is necessary
    • G. CHANGES TO OUR ACCEPTABLE USE POLICY
    • 1. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

 

Uniform Domain Name Dispute Resolution Policy (External)
Nominet Terms & Conditions of domain name registration. (External Link)
Office 365 Terms & Conditions

Microsoft Office 365 Terms & Conditions

 

Note all Office 365 contracts between you (the client) and BYTE are yearly.
If the contract is terminated early, BYTE reserves the right to pass on any early termination fees from Microsoft to you the end user.
You agree to pay the balance on any fees relating to this charge as the end user.
Please visit the links below to access the relevant Microsoft Office 365 Terms & Conditions.

Policies

Complaints Policy

 

Complaints Policy

BYTE is committed to providing a high standard of service. If you are not satisfied, we want to hear from you so that we can put things right.

How to Make a Complaint

You can raise a complaint with us by:

  • Email: complaints@byte.ltd

  • Post: BYTE Computing Ltd, 2 Brundish Road, Raveningham, NR14 6NT

  • Telephone: 0333 032 8979 (during business hours)

What Happens Next

  1. We will acknowledge receipt of your complaint within 2 Business Days.

  2. A full response will be provided within 5 Business Days of acknowledgement. If more time is needed due to complexity, we will inform you and keep you updated.

Escalation

If you are not satisfied with the initial response, you may escalate your complaint by writing to our Managing Director at the address above.

Your escalated complaint will be reviewed independently, and you will receive a response within 10 Business Days.

Further Action

If you remain dissatisfied after escalation, you may have the right to refer your complaint to an independent body or regulator,

depending on the nature of the service. We will provide details of the appropriate authority in our final response.

Abuse reporting Policy

BYTE takes abuse reports seriously. If you believe our services are being used for abusive, illegal, or harmful activity (including spam, phishing, malware distribution, or network attacks), please contact us immediately.

How to Report Abuse

Email: abuse@byte.ltd

Post: BYTE Computing, 2 Brundish Road, NR14 6NT

Telephone: 0333 032 8979 (during business hours)

What Happens Next

We will acknowledge your abuse report within 1 Business Day.

We will investigate all valid reports promptly.

Where appropriate, we may request further information from you to assist in our investigation.

We will take action in line with our Terms of Service, which may include suspension or termination of offending accounts or services.

Escalation

If you are unsatisfied with how we handle an abuse report, you may escalate by writing to the Managing Director at the address above.